Resurgent's Privacy Policy
Effective 07/13/2023
The Privacy Policy outlined below is applicable to information you submit to either https://www.resurgent.com or https://portal.resurgent.com (collectively, the “Website”). It does not apply to information collected from other sources, including, but not limited to, off-line information collection. For general information related to our collection and use of personally identifiable information from any source, including the Website, please see our Privacy Notice.
We will change this Privacy Policy from time to time. The “Effective Date” displayed on this page indicates when this Privacy Policy went into effect.
If you are a California resident, please visit our California Privacy Policy.
Topics Covered in this Policy
- Information We Collect
- How We Use Your Information
- Information We Share with Third Parties
- Your Choices About Your Personally Identifiable Information
- Cookies
- Security
- Protections for Children
- Must be Eighteen (18) Years of Age
- English Version Prevails
- Disclaimer
- Contacting Us
- Changes to Our Privacy Policy
Information We Collect
We respect your right to privacy and your right to be free from unwanted Internet intrusions. When a visitor engages with the Website, we may collect personally identifying information such as name, e-mail addresses, phone numbers, website address the visitor linked to our Website from, device IP address, and other information which, when used by itself or with other data, may uniquely identify an individual person thereby making it Personally Identifiable Information. We typically collect the following types of information:Automatic Information
We receive and store some information automatically when you interact with the Website, such as information your web browser provides to our web server. Similar to many other websites, we use “cookies” as unique identifiers that are transferred to your device which enables the Website to maintain the active user session & provide security. For more details, please see our Cookie section below.
The Help feature on most browsers will allow you to prevent your browser from accepting new cookies, have the browser notify you when you receive a new cookie, or disable cookies altogether. Because cookies enable you to leverage features on many websites, including our Website, we do not recommend that you disable them.
We may use third-party services in order to better understand our users’ needs and to optimize service and experience. These technology services help us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. These third-party services use cookies and other technologies to collect data on our users’ behavior and their devices, in particular, a device's IP address (captured and stored only in anonymized form), unique device identifiers (such as device screen size and device type), browser information, geographic location (country only), and preferred language used to display our Website.
Information You Provide to Us
We receive and store information you enter on the Website, for example, when you complete a search request, or voluntarily provide information in any other way on the Website. If you prefer that we not collect and store information that you provide to us about you on the Website, please do not provide it to us and do not access the Website.
How We Use Your Information
Resurgent Capital Services L.P. (“RCS,” “We,” or “Us”) is a debt collector and our communications are an attempt to collect debt. Any information obtained will be used for that purpose. Further, we will use information provided through the Website in accordance with this Privacy Policy.
Information We Share with Third Parties
RCS may share certain information as set forth in our California Privacy Notices at https://www.resurgent.com/ccpa. You may also visit our GLBA Privacy Notice for more information.
Your Choices About Your Personally Identifiable Information
Some browsers have a Do Not Track (“DNT”) feature that lets you tell websites that you do not want your online activities tracked. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, ad networks, plug-in providers, and other web services you encounter while browsing to stop tracking your activity via cookies or other tracking technologies. RCS’s Website does not currently respond to DNT browser signals or mechanisms.
For additional options related to Personally Identifiable Information, see California Privacy Policy.
Cookies
A cookie is a small text file that a website sends to your computer or mobile device. We place cookies when you visit our Website or engage with our outbound communications. The information we collect is used to make our Website function as intended and provide a more personalized experience. Cookies allow us to remember you whenever you visit our Website and are used to measure and enhance your website experience. There are generally two broad categories of cookies: strictly necessary cookies and optional cookies.
Strictly Necessary Cookies
Strictly necessary cookies enable basic functions of our Website, such as page navigation and security. Certain aspects and features of our Website are only available by using cookies. For that reason, it is not possible to disable cookies that are considered strictly necessary. All of our strictly necessary cookies are first party cookies or second party cookies. First party cookies are created by us and the information they contain, such as your IP address, is used only by us. They are usually set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. Second party cookies are placed by companies with whom we have a contractual relationship with to add familiar functionality to our Website. They are only applied when you interact with their services on our Website. For examples of the second party cookies we utilize, see below.
| Second Party | Purpose |
|---|---|
| Microsoft B2C | Our Website is built on the Azure cloud platform. To that end, we use Microsoft cookies to allow for secure user logins. |
| PayPal | We’ve partnered with PayPal for customers who prefer to use this payment vendor. Cookies are dropped by PayPal only when a customer interacts with the PayPal module. |
| Paymentus | Paymentus enables customers to make payments using checking/savings, debit card, and digital wallets on our payment portal. |
| ReCaptcha | ReCaptcha protects our Website from spam and abuse. It uses advanced risk analysis techniques to tell humans and bots apart. |
| Venmo | We’ve partnered with Venmo for mobile customers who prefer to use this payment vendor. Cookies are dropped by Venmo only when a customer opens the Venmo app on their phone. |
Optional Cookies
We also use optional, third-party statistics and personalization cookies to analyze our Website traffic. This includes recording and documenting online behavior, capturing engagement data, and generating reports on site usage. These cookies, in conjunction with our strictly necessary cookies, allow us to troubleshoot our Website when needed. If you do not allow these cookies, you may not be served relevant content. These cookies may be used by the third party to build a profile of your interests and show you relevant advertisements on other sites. Please be assured that all cookie data is anonymized, stored securely, and is solely based on the unique identification of your browser and internet device.
| Third Party | Purpose |
|---|---|
| Google Ads | Category: Personalization |
| Google Analytics | Category: Statistics |
| Hotjar | Category: Statistics |
| Microsoft Bing | Category: Personalization |
Browser Support
If you'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
- For Chrome, please visit this page from Google.
- For Microsoft Edge, please visit this page from Microsoft.
- For Firefox, please visit this page from Mozilla.
- For Safari, please visit this page from Apple.
For any other web browser, please visit your web browser's official web pages.
Security
We are committed to protecting your information from any unauthorized access or disclosure and use measures to protect your information. However, no website is invulnerable, and you should also take sensible measures to safeguard your Information. We (like all websites) cannot warrant or guarantee 100% security of any information you transmit to us through the Website.
Protections for Children
The Website is not designed for or targeted to children under the age of 18. RCS will never knowingly solicit or collect Personally Identifiable Information from a child under the age of 18 through the Website. If it is discovered that a child under the age of 18 has submitted Personally Identifiable Information, we will delete that information without further notice.
Must be Eighteen (18) Years of Age
The Website is only intended for use by adults. If you are under 18, you may use the Website only with the permission and involvement of a parent or legal guardian.
English Version Prevails
If this Privacy Policy is translated into other languages and there is a discrepancy between the two language versions, the English language version will prevail.
Disclaimer
The Website is provided for information purposes only, and the information contained therein must not be relied on as credit or legal advice. The information contained in the Website is provided only as general information. While we make every effort to ensure the information presented is current, we cannot guarantee that it is correct or complete at any particular time. Further, RCS has no control over and does not guarantee the accuracy of information available through any links contained in the Website.
Visitors to the Website should not assume that information contained in the Website is up to date or rely upon any such information for any purpose without first seeking independent advice. Your providing information to RCS and/or the Website does not create or result in any relationship between us and you, whether as credit advisor-consumer, attorney-client, or otherwise. Nothing contained in the Website should be construed to constitute a recommendation or endorsement by RCS of any product, service, or website.
Contacting Us
If you have questions or comments about this Privacy Policy, please contact the Customer Care Team at 888-665-0374.
Changes to Our Privacy Policy
The Effective Date of this Privacy Policy is set forth at the top of this Privacy Policy. RCS will from time to time make changes to this Privacy Policy to reflect changes in legal or regulatory obligations or changes in the manner in which we collect and use Personally Identifiable Information. We will notify you by posting the modified Privacy Policy, and its effective date, on this page. For this reason, you should regularly review this Privacy Policy and note the effective date. Your continued use of the Website after the Effective Date constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions.
